PocketPhysio Pty Ltd ("PocketPhysio") is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This Privacy Policy outlines how PocketPhysio collects, uses, discloses, stores, and protects personal information in the course of providing telehealth physiotherapy services.
"Personal Information" means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
In order to provide healthcare services, PocketPhysio may collect personal information, including but not limited to:
PocketPhysio collects "health information", which is a subset of sensitive information under applicable privacy laws, for the purpose of providing physiotherapy care. This may include:
PocketPhysio collects personal information directly from you through:
PocketPhysio stores personal and health information in electronic systems, including Splose, which is used as the primary clinical record system.
Splose is a third-party service provider operated by Splose Pty Ltd. Clinical records stored in Splose are hosted in Australia.
Information collected during consultations conducted via messaging platforms (including WhatsApp) is transferred into Splose and retained as part of your official health record. Messaging platforms are not used as primary record-keeping systems.
You may refer to the relevant third-party privacy policies for further information:
Where you elect to communicate with PocketPhysio via WhatsApp:
You acknowledge that third-party providers may be subject to their own privacy obligations and policies, which are independent of PocketPhysio.
PocketPhysio collects personal information for the purposes of:
While you are not required to provide personal information, PocketPhysio may be unable to provide services without it.
Where services are provided to individuals under the age of 18, PocketPhysio requires the consent of a parent or legal guardian for the collection, use, and disclosure of personal and health information. A parent or guardian may also be involved in communications and decision-making regarding the individual's care, where appropriate.
PocketPhysio may disclose personal information:
PocketPhysio does not sell personal information.
Some third-party service providers (including messaging platforms) may store or process personal information outside Australia.
Where this occurs, PocketPhysio takes reasonable steps to ensure such providers handle personal information in accordance with Australian privacy obligations.
However, you acknowledge that overseas recipients may be subject to different privacy laws and that PocketPhysio may not have control over their data handling practices.
PocketPhysio takes reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure, including:
Despite these measures, no method of transmission or storage is completely secure, and absolute security cannot be guaranteed.
You have the right to request access to, and correction of, personal information held about you.
Requests should be made in writing. PocketPhysio will respond within a reasonable timeframe, generally within 30 days, and may require identity verification.
PocketPhysio takes privacy complaints and concerns seriously.
Complaints may be submitted in writing. If you are not satisfied with our response, or if your complaint is not resolved within a reasonable time, you may contact the Office of the Australian Information Commissioner via www.oaic.gov.au.
PocketPhysio may update this Privacy Policy from time to time. The current version will be published on our website.
This Privacy Policy was last updated on 25 May 2026.